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Refund & Return Policy for Chaba Store

Effective Date: 22-04-2025

Thank you for shopping with Chaba Store. We want you to be completely satisfied with your purchase of our fruit jams and pickles. Please read our Refund & Return Policy carefully to understand your rights and how to proceed if you need to return or exchange an item.

  1. Eligibility for Returns
  • Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or you receive the wrong product, you may return it within 7 days of delivery.
  • Change of Mind: We accept returns for change‑of‑mind requests (e.g., wrong flavor) within 3 days of delivery, provided the jar is unopened, unused, and in its original, resealable packaging.
  1. Non‑Returnable Items
  • Opened or partially used jars
  • Items past their “Best Before” date
  • Gift cards and clearance items marked “Final Sale”
  1. How to Initiate a Return
  1. Contact us at info@chabastore.com within the applicable return window (see Section 1).
  2. Provide your order number, product name, and a brief description of the issue (including photos for damaged/defective items).
  3. We’ll respond within 2 business days with return instructions and a pre‑paid shipping label (for eligible claims).
  1. Shipping Your Return
  • Approved Returns: Use the pre‑paid label we provide. Simply pack the item securely, affix the label, and drop off at the designated carrier.
  • Change‑of‑Mind Returns: You are responsible for return shipping costs. We recommend using a trackable service.
  1. Inspection & Approval

Once we receive your return, our quality team will inspect the product. We aim to process all returns within 5 business days of receipt. You will be notified when your return is approved or if we need further information.

  1. Refunds & Exchanges
  • Refunds: Approved refunds are issued to the original payment method within 7 business days of approval.
  • Exchanges: If you’d like to replace an item (e.g., swap a mango pickle for strawberry jam), let us know in your return request. We’ll ship the replacement once we receive your original item—no extra shipping charge for approved exchanges.
  1. Late or Missing Refunds
  • First, check your bank or PayPal account for pending transactions.
  • If you still haven’t received your refund after 7 business days, please contact us at info@chabastore.com; we’ll be happy to investigate.
  1. Contact Us

For any questions about returns, refunds, or exchanges, reach out:

  • Email: info@chabastore.com
  • Phone: +92‑331 9693901

—we’re here to help ensure your Chaba Store experience is delightful from the first click to the last bite!